Politique d'expédition
Thank you for your order!
We are thrilled to prepare and deliver your new product. Below is our updated production and shipping schedule:
Production Time:
- Customized Products : 5-7 business days for production due to the intricate handmade nature of these items.
- In-Stock Products : 1-3 business days for order processing and shipment preparation.
Shipping Time:
- Most Countries: 7-12 business days from our warehouse in China.
- Peak Seasons: Up to 4 weeks due to increased shipping traffic.
Free Shipping:
- Orders over $80 qualify for free shipping. For orders under $80, please check the shipping cost at checkout..
Order Modifications:
- You have 24 hours before production starts to modify or cancel your order free of charge.
- For orders already in production or shipped, a $20 fee will be charged for any modifications or cancellations.
International Customs & Duties:
- Customs duties depend on your order value and local regulations, which you must bear. We advise contacting your local customs for more information.
Shipping Destinations:
- We ship to the following countries:
- United States
- United Kingdom
- Netherlands
- Belgium
- France
- Denmark
- Italy
- Sweden
- Luxembourg
- Germany
- Spain
- Poland
- Greece
- Czech Republic
- Ireland
- Austria
- Portugal
- Hungary
- Finland
- Slovenia
- Slovakia
- Latvia
- Estonia
- Croatia
- Bulgaria
- Romania
- Lithuania
- China, Taiwan
- China, Hong Kong
- Indonesia
- Singapore
- Thailand
- Japan
- Korea
- Malaysia
Tracking Your Order:
- We'll send you a shipping confirmation email with tracking information as soon as your order leaves our warehouse. You can use the delivery tracking number provided in the email to track your package.[Track Order]
Returns & Exchanges:
- We're confident you'll love your new product! But if you're not satisfied, you can return or exchange it within 30 days of receipt. Simply contact us for a return authorization number before sending your item back.[Refund Policy]
Damages & Issues:
- If your product is damaged or defective during transit, please contact our customer support team immediately. We will take swift action to address the situation, and you will not be charged for this service.
Accurate Shipping Information:
- To ensure a smooth delivery, please provide a complete and accurate shipping address when placing your order. This includes your full name, street address, city, state/province, zip/postal code, country, phone number, and email address. This information helps us avoid delays or errors in getting your order to you.
Contact Us:
- Have any questions about our shipping policy? Email us at [support@runystore.com].
Thank you for your understanding and patience!