We prioritize the swift delivery of your orders, partnering with globally renowned courier services such as YunExpress, 4PX, UPS, FedEx, and more. Our primary mode of international transportation is air freight, ensuring that your purchases arrive in your hands promptly. To optimize delivery for your specific location, we may employ alternative methods of transportation for certain countries/regions.

We ship to some countries, and shipping costs and delivery times vary depending on your destination. For a specific list of countries we ship to, please refer to our Shipping Policy.

For non-personalized products, we will process and ship your order within 1-3 business days after placing the order. For personalized products, it may take 5-7 business days to create your product before it can be shipped. Thank you for your patience and support!

Delivery times vary for different products and destinations. As a general guideline, non-personalized products typically arrive within 7 to 12 business days, while personalized products may take approximately 20 to 25 business days. For more precise information, please refer to our comprehensive logistics policy.

Our products are mainly handcrafted by the Miao people in China. Many of the items are made to order, so they are shipped from mainland China.

We accept PayPal and Credit card payments, including but not limited to MasterCard, Visa, American Express, Discover, and more.

You can track your order by finding the "Track Order" button at the footer of our website. Additionally, our shipping confirmation email will provide you with the logistics tracking information, and you can also inquire on the official website of the logistics company.

We understand that you may prefer to use a payment method that is not currently listed on our checkout page. If this is the case, please do not hesitate to contact us for assistance. We are always happy to help our customers find the best way to pay for their orders.

You can reach us at [support@runystore.com]. Please provide us with your order details and the payment method you would like to use. We will do our best to accommodate your request.

To place an order, please follow these steps:

1. Browse our website, select the products you like, and click the "Add to Cart" button.
2. Once you have finished shopping, click the shopping cart icon at the top right corner of the page to go to your cart.
3. In the cart page, review your selected products and quantities, then click the "Checkout" button.
4. Fill in your shipping information and choose your payment method, then follow the prompts to complete the payment.
5. After completing your order, you will receive a confirmation email.

If you have any questions, please feel free to contact our customer service team.

We understand that plans can change, and you may need to cancel or modify your order. Here's how to do it:

Order Changes:

Within 24 Hours: You can make changes to your order for free within 24 hours after placing it, including adding or removing items. Simply contact our customer support team, and they will assist you with the modifications.

Order Cancellation:

Within 24 Hours: You can cancel your order free of charge within 24 hours of placing it. Just reach out to our customer support team, and they will handle the cancellation for you.

Beyond 24 Hours:

Once your personalized order has entered the production process (usually within 24 hours), it cannot be changed or canceled. This is because personalized items are unique and start being crafted specifically for you.

For non-customized orders, if your order has already been shipped,You can still cancel or change your order.However, a handling fee of$20will be charged, and the shipping cost isnon-refundable.

You can purchase items from our website without creating an account; just provide your contact information. However, we recommend registering an account to more easily receive our latest offers and updates.

You can return or exchange your product within 30 days of receiving it. Personalized custom-made products and final sale items are not eligible for returns or exchanges. If you need to return or exchange an item, please contact us via email to receive the address of the nearest return warehouse. The shipping costs for returns and exchanges will be your responsibility. For specific details, please refer to our Refund Policy

If your product is damaged or defective during shipping, please contact our customer support team immediately. We will take prompt action to address the situation, which may include replacement, refund, or store gift card.